GUEST CRS

Reservations, rates and sales channels, centralised

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Central Reservation System

Sell on every channel without double work

GUEST CRS manages inventory and rates for one or many hotels across every sales channel: channel managers, OTAs, tour operators, call center and your own website.

  • Multi-propertyReservations and availability for the whole chain on a single screen.
  • Two-way connectivityDownload bookings and push rates, allotments and stop sales.
  • Integrated with the PMSConfirmed bookings land in the hotel automatically.

Used by chains such as BlueBay, Grupo PURO, Valentín, Universal Hotels and Maristel.

Bookings received from the channels in GUEST CRS. Sample data.
For revenue and reservations

A consistent pricing policy across every channel

Set up rates, conditions and rules once and apply them by channel, customer or date, for one or many hotels.

  • Rate types and rates derived from a BAR.
  • Rate conditions: cancellation, minimum stay and booking window.
  • Application rules by channel, customer or dates.
  • Rate types
  • Rate conditions
  • Application rules
  • Multi-hotel
GUEST CRS rate list. Sample data.
For distribution

Inventory and allotments, always in sync

Control tour operator and agency allotments and each hotel's real availability, synchronised with the PMS.

  • Allotment, available allotment and real availability by date.
  • Allotments by tour operator and stop sales.
  • Availability synchronised with the PMS.
  • Allotments
  • Availability
  • Stop sales
  • Surplus and deductions
GUEST CRS allotment list. Sample data.
For the call centre

One reservations office for the whole group

Manage individual and group bookings for all your hotels from a single point, with automatic customer notifications and bookings sent straight to the PMS.

  • Individual and group bookings with status control.
  • Automatic notifications to the guest with templates.
  • Bookings sent to the PMS automatically.
  • Overview
  • Mailing templates
  • Notification log
  • Multi-hotel
GUEST CRS call centre overview. Sample data.
Also in GUEST CRS

Connectivity and upselling, in the same system

Channel manager and IDS

Two-way connections with channel managers, tour operators and booking engines: bookings come in, rates, allotments and stop sales go out.

  • Connections
  • Received bookings
  • Sync errors
  • Files

Upselling

Room upgrades that guests can buy during online check-in or in the booking engine, to raise revenue per booking.

  • Offers
  • Room upgrade
  • Check-in online
  • Booking engine
Integrations

Connected to the tools you already use

GUEST CRS integrates with channel managers, tour operators, revenue and reputation tools.

Channel managers and distribution

SiteMinder
Dingus
TravelClick
Hotetec
Prestige
RateGain
RoiBack
YieldPlanet
Google Hotels

Tour operators and bed banks

TUI
Jet2holidays
Hotelbeds
DER Touristik
Ving
Apple Vacations
Funjet
SideTours
easyJet holidays

Revenue management and business intelligence

HQrevenue
Beonx
GetWavy
RevTool
Price My Hotel Room
Benchmarking Alliance
IDeaS
STR

Reputation and guest experience

ReviewPro
Plusgrade
Hotelverse
Deepupsell

See the whole Marketplace

Works together with

GUEST PMSThe complete hotel operation.
GUEST CRMDirect sales and loyalty.
Add-on modulesHR, WebApp, investments…
GUEST APIREST API for new integrations.

Get started with GUEST: no servers, no per-user fees.

Per-hotel licence from €250 a month with unlimited users. Nothing to install: all you need is a browser.

Start now! Book a demo or talk to us