The CRM is the specialized tool that allows us to get to know our clients better, find out what their preferences are, and establish efficient and direct communication with them.
Optionally, it will also allow us to carry out loyalty strategies
GUEST CRM feeds on the information of customers and / or contacts from the PMS (and also from other external sources), to establish effective communication with those contacts and at the same time receive feedback with the information provided by them.
GUEST CRM main features
- Automatic import of reservation data, for automatic welcome mailings and satisfaction surveys. Identification of repetitive customers
- Manual and automatic segmentation based on predefined filters.
- Sending mailings using custom HTML templates with contact details.
- Integration with third-party mailing services (MailChimp, Campaign Monitor, Get Response, etc.) for sending and debugging databases with erroneous e-mails
- WorkFlows or scheduled tasks
- Survey collection forms